I’m Having A Bad Day

How WordPress Works

I’m having kind of a bad day. Well, a really bad day. After emailing WordPress multiple times to ask about any updates on the email issue, I finally got a response from them basically dismissing the issue completely. They claim that since a very small amount of people still receive email notifications from me, there is no issue.

Their own stats show that it went from thousands of people opening my email to literally like 10-100. How do they explain that? Not to mention the large number of comments, emails, DMs and messages I have received specifically asking me why they are no longer receiving email notifications from me. Recently, I also followed my site with another email of mine and haven’t received any emails about new posts.

I don’t understand why they are so reluctant to fix this issue. When someone is paying for your plan they should not be begging for you to do the bare minimal amount of work you’re supposed to do. And then, I get a new Happiness Engineer every time so I have to explain everything all over again.

And the part that pisses me off is that I have to be the one to show them proof that my site is malfunctioning. Apparently, they can publish test posts on my behalf but they can’t check who is receiving emails? Yeah, I’m pretty sure they just don’t want to help me at this point. Or they don’t know how to and don’t want to admit it. And honestly, I don’t know what to do anymore. This is a huge issue for me as I am getting less views because of this and clients keep emailing me asking me what’s up.

I may just have to deal with this privately in the end I guess. A fellow blogger did offer to help which I seriously appreciate but I just don’t want to bother anyone if I don’t have to. And I shouldn’t have to when I’m paying for a plan and fixing this issue is so basic. If the Happiness Engineers can’t fix it at least forward the issue to someone who can.

Sorry about the rant guys I’m just SO fucking frustrated right now. Still optimistic Pooja, but also pissed off. Anyway, I’m going to go cry now because I just seriously feel like shit because of this situation. I’ve already literally cried this morning. Maybe I need to start a petition or something.

Edit:

I took a nap and ate some ramen and feel much more at peace. I think I just needed a nap lol.

Edit 2:

There actually is a way for you guys to help me. If you are no longer receiving any email notifications when I publish my posts please contact WordPress. They keep gaslighting me and trying to say the issue isn’t real so hopefully this will help prove it is. And it’ll show them that multiple people are affected. So, if you have some time and would like to help (no pressure) please email them or chat with them. You can even copy and paste this if It helps:

Hi, I am contacting you to inform you that I am no longer receiving email notifications for lifesfinewhine.ca even though no changes were made to my settings. The owner of the site has already made a complaint about this as it this has happened to a majority of her followers both via WordPress and email. But I just thought I would also let you know from my end. It would be appreciated it you would fix this issue in a timely manner.

For those of you who may not know how to speak to a Happiness Engineer, please go to your Reader and click on the question mark on the top right corner:

I'm Having A Bad Day

Next, click on “still need help.”

I'm Having A Bad Day

And then either click to chat with a Happiness Engineer or email them. Depending on your plan you may not have a chat option.

I'm Having A Bad Day

For those of you who can do this, I would be eternally grateful if you did. Thank you in advance. You don’t even need to follow up after that or anything, I just want to prove to them that there is an actual issue and I’m not just imagining it.


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162 responses to “I’m Having A Bad Day”

  1. I’ll do that when I get home! You deserve better.💕

    1. I so appreciate that, thank you 💖

  2. 🤔 You could threaten not to renew your plan (That should get them moving briskly to resolve your issue).

    1. Renard, your suggestion is very good. Companies will act fast if they think they’re about to lose a customer. My mom threatened to leave Rogers and they offered her 2 years of free Premium streaming 😂

      1. I threatened to switch my Wifi from Bell to Cogeco and they gave me a big discount to stay with them lol 😅

    2. I told them I was going to downgrade because of the poor service and got a much better response, thank you for the idea 😊

      1. 🙂 You are welcome, Pooja.

  3. Hey Pooja , I hope it all gets resolved for you. It’s the worst when people won’t help. I have rants about this with my friends and family a lot . People need to do their jobs.

    1. Thanks so much. I totally agree, I am active on so many platforms and have never received such bad customer care. People definitely need to do their jobs.

      1. They do 😀 . I really hope it all gets fixed for you soon !! I’m rooting for ya, girl ! Hope your weekend goes better for you 💓

        1. Thank you! 😊

  4. Hey Pooja, you answered my question in this post. This was not the answer I was hoping for either. I’m so sorry that you’re dealing with this crap from the Happiness Engineers. More like Unhappiness Engineers!

    I think it’s ridiculous that they won’t help you and you’re on the Business Plan. They should offer more help to those who are in the upper tiers. Terrible business on their end. If this doesn’t get fixed, is it possible to switch to self-hosting and install Jetpack? (It’s not free but would probably be a cheaper option overall).

    1. Sadness engineers.

      Even with jetpack you still need to deal with them…..

      1. LOL Sadness engineers. Perfect name for them.

        And good point. I forgot that they are still a part of Jetpack itself.

        1. Well I have jetpack ( and few other plugins)
          I had any issue after upgrading and I never received an educated response from their side.

          And as PG mentioned, it’s someone different responding to me every time.

          1. Well, that’s not good *gulp* What a headache! 😖

      2. I agree D! Speaking of Sadness engineers, I can’t get on your site right now? what’s up with that!!!1

        1. Whose site? My site??
          It’s working
          What’s up 😨

          1. Yours.. I can’t get on.. on WP to find out why

            1. I’ve checked multiple times

              And asked few people about it
              It seems fine 🤷🏻‍♂️

              Maybe Wp doesn’t want to show you my site 🤦🏻‍♂️

              1. me too and I’ve been hearing that as well. I’m on it and will keep trying.. I hear it should be good to go!

                1. I will check again from my side 😀

    2. Thanks so much but if my experiences help others I am happy to share them. I know, one of the main attractions for the Business Plan is better service which is clearly just a lie. I am considering self-hosting if this doesn’t get resolved. I don’t mind the cost, even if it’s a little more it’s worth it if things get less glitchy.

  5. I know it’s a lot of work but have you considered just going self hosted? This is another thing I can help with. The only reason I’d pay for WP is for support and you’re not getting any

    1. I am considering self-hosted. Not sure if I will but I am considering it. I will let you know if I decide to switch but I will email you later today as I have a question I feel you may be better equipped to help with with then the Happiness Engineers.

      1. I feel I am better equipped than Happiness Engineers in most technological issues so I will be happy to help. 😅

        1. I think so too lol and I really appreciate that 😊

  6. Oh no please don’t cry! 😨

    I hope it get fixed soon.

    I will mail to these “sadness engineer”. I think people with paid plan to force on the word “paid” and let them know that this response of them is unacceptable.

    You know what’s annoying is, that after 2-3 days they keep on responding back.
    And keep showing me previous conversation. Even if I reply to them, they say that there’s no problem from their side and I need to change the browser and all.

    About your problem, I think I will try asking some real experts about this. They will probably guide. But please don’t be sad and crying is a no no 💙

    1. PG is there any plugin for mails,
      That can actually do it’s thing?

      1. Looking into that at the moment, hopefully there is.

        1. There are some plugins that check emails and their functionality.

          There are plugins like
          Elastic email sender( which updated recently)
          Mail poet ( updated recently)
          And few others….

          These may help, these are for free

          1. I’ll check them out, thank you so much.

    2. Too late, I’ve already cried like three time in the last 24 hours lol.

      Thanks, it really helps when people email them as it shows them there really is an issue. Thank you 😊

      1. Oh that’s bad

        This doesn’t makes me very happy. Please don’t cry. I know your are annoyed. But, crying doesn’t help anyhow. Yes it makes heart light, but still not a good thing.

        Will try to help you out. Will mail those POS( don’t ask what it means).

        Please be happy. Sending some hugs🤗 buddy please don’t be sad. 🔆

        1. Thanks 🤗

  7. Sounds very frustrating. Hope you get this resolved soon.

    1. Thanks so much, I hope so too.

  8. I turned on email notifications to see if I get any. (I did not know how to do it, so I learned something new today, lol)
    If I don’t receive a notification I will do as you suggested above. Good luck.

    1. I appreciate that so much, thank you. At least now you know how to switch the email notifications on and off now. I had to Google the first time I did that too lol.

      1. I am glad to know it is not just old timer’s syndrome 🙂

  9. I totally understand your rant. (Not to make this about me but last year I upgraded my plan and my web address was no longer visible to readers. Wrote multiple mails, even took a fellow blogger’s help, but they couldn’t fix my issue. This is the reason I lost interest in WordPress, now I’m on a free plan and satisfied). Try writing to them publicly on Twitter or DM on Instagram. I don’t know if this is going to help or not but this is what I didn’t do so just an advice to bring their attention to the issue.

    1. Wow, that’s awful. I’m sorry that happened to you. If I don’t hear back I’ll try tweeting them.

  10. Hope and wish it will get resolved. Happy day to you

    1. Thanks so much and to you as well.

  11. […] one each time) and they are denying the fact that she has a technical issue (Her blog post, I’m Having A Bad Day, will provide you with the full […]

  12. hope this is resolved soon, Pooja.
    a better day your way🤍🙏🤗

    1. Thanks so much 🤗

  13. This totally sucks.. I know you know I know. I wish I could help but I can’t figure and of this out ever.. I’m so sorry! I don’t accept email followers (just for floods in my in box. so I’m not one to be able to know.. ❤️

    1. Thanks, yeah it totally sucks but hopefully they will fix it eventually. 💖

      1. so sorry… let’s hope!

  14. Hi Pooja, i noticed that you’ve been absent! Based on what I have read you are getting a raw deal from WP which sickens me. All manner of ideas come to head including censorship yet you don’t publish anything highly contested in my opinion. I hope this issue is resolved soon, catch me on IG.

    1. Hi! I feel like it’s not censorship just because I’m not publishing anything controversial. I just feel like it’s a lack of care from their end. And I think some of the Happiness Engineers are not knowledgable and so try to dodge the issue.
      Thanks and will do! ❤️

      1. I hope this is fixed soon for you ! ☹️❤️

        1. Thanks, I hope so too 😓❤️

          1. ❤️❤️

  15. It feels very bad when you pay for something and the company does not provide good customer service and support. It feels cheated.

    1. I agree and to be honest I have never experienced such bad service from a company in my life. Not even the ones I don’t pay for.

  16. How unbelievably frustrating for you! Technology issues! 😠 Best of luck.

    1. Yup, I am very annoyed at their service. Thanks!

  17. Sounds like their help desk are like police or doctors… best to never need them.

    1. Yup, try to avoid them as much as possible.

      1. Still thinking about what to do about getting sun spots checked. The dermatologist had his practice manager (whom my mother had employed) put me in for a priority bulk billed appointment. I told them that they only did that because of who my mother was and unless his reception can ring me and sincerely apologise, I would rather die than receive nepotism or some form of further molestation that I am supposed to feel privileged for 😂😂😂 I love being honest and too tough… and articulate (whilst appearing not so, and sans any addictions, meditating twice daily) 😂
        Bring the balance back

        1. Lol, good for you for fighting against the nepotism 😅

          1. Oliver Stone’s film, Platoon, makes a great observation of this sort of lunacy 😸

            1. Will definitely check it out 😀

              1. Probably not completely necessary. One of the better statement films about Vietnam. A very young Charlie Sheen… in contrast to his father’s portrayal in Apocalypse Now. In terms of making the statement that working class boys get duped into going to war, the Deer Hunter is the classic. De Niro, Meryl Streep, Christopher Walken

                1. Very interesting, I love all things history so will look them up. I’ve heard of The Deer Hunter, that’s a pretty famous one.

  18. I’m so sorry you’re going through this… This is so bad.
    I hope it will be fixed soon, Pooja❤️ We are with you!

    1. Thanks so much and I really appreciate that! ❤️

  19. Incredibly annoying. I’ll message them.

    1. Thanks, I appreciate that 😀

  20. Oh I’m so sorry that this issue hasn’t been resolved till now. I hope people who have subscribed through the emails will report the issue to the so called “ Happiness engineer”.

    1. Thanks and I hope so too.

      1. All the best.

  21. How frustrating for you! Hope these “Happiness Engineers” get their finger out and help you out – especially as a paying customer!

    1. Thanks! I hope so too, this is just getting ridiculous.

  22. No need to apologize about the rant. Ranting/venting is healthy way of releasing stress. I feel for you, Pooja.

    1. Thanks. Yeah, ranting did make me feel much better about the situation.

  23. Oh dear, it’s okay.. let it out, cry and rant as much, we got you. Let me also turn on your post notifications and if I don’t get one the next time you post, I’ll be onto them like a leech.

    1. Thanks. I really appreciate that so much. I’m hoping the more people complain the faster they will fix the issue.

      1. Looks like am one of those people who are receiving emails.

  24. I can’t belief this is still an ongoing issue. Now in seriously considering leaving WordPress.

    1. I would highly recommend looking into self-hosting because this platform is just not worth it anymore.

  25. It sounds frustrating!!
    Hope everything gets better soon.

    1. It is and thank you!

  26. Morning Pooja, I emailed them just now and will let you know what comes out of it. It is terrible and you are not the first person I see this happen to. I hope you feel better and it gets fixed up for you soon!

    1. Thanks, I really appreciate that. Yes, so many bloggers have had similar experiences. It’s crazy that they haven’t improved anything and just make things worse. I feel like my issue isn’t even that complicated and should have been fixed by now.

      1. No, it isn’t complicated… Pestering them will get them moving I hope!

        1. I hope so!

  27. Hello Pooja!
    I’m able to read all your blog posts, in the READER section, on regular basis.
    We, the readers here, stand with you and support you.
    I agree with the other comments. Check their ‘suggestions’.
    Don’t lose HOPE, work on “the workable solutions”. ♥️
    #lifesfinewhiners

    1. Yes, it seems that they are appearing on the Reader just fine and as I mentioned the main issue is the email notifications not sending. Thanks so much, I truly appreciate that 😊

  28. just like son tom and the cops it s a permanent no go. just so.

  29. I’m having the same problem. And, yes, I no longer get emailed notification from you. Only when I go to the reader can I see your posts.
    I think it’s a filter thing, a bandwidth problem.
    Of course a money thing, too.
    Almost every one I follow the notification system, as well as the comment access is different. And that seems to depend on various factors. Likely unknown to anyone. In other words, it’s a cluster fuck, or SNAFU.
    I, too, am frustrated.

    1. I’m sorry you’re having the same problem. It’s definitely incredibly frustrating and the way they handle it makes everything even worse.

  30. […] Leave a reply I’m Having A Bad Day […]

  31. How frustrating, Pooja. I thought with the Business plan the so called Happiness Engineers would be more helpful. I went self-hosted a couple of years ago (Blue Host), and had a multitude of problems and no one could fix it. I would get emails from Jetpack notifying me my site was down and it would be down for hours. I got frustrated and went back to WP.com.

    Here is a link that may be helpful (note, it is rather lengthy). Btw, I am still receiving notications of your posts via my email.
    https://wordpress.com/support/troubleshooting-not-receiving-notification-emails/

    Good luck and don’t let it get to you.

    1. Yeah, that’s why I’m hesitant about self-hosting. I feel like it’s even more difficult.

      I really appreciate that. I’ve already read that article two days ago and it didn’t really have proper solutions for my issue.

      Thanks so much.

      1. Even though WP can be a pain, I feel there is better security then self-hosted sites. Now, if it would only work properly, and there was reliable support when things go wonky, that would be nice.

        1. Yes, I know exactly what you mean. At least there’s someone to turn to when stuff goes wrong even if that person isn’t very helpful. With self-hosting it’s mostly just you. I feel like self-hosting is better for people who know what they’re doing but I’m not tech savvy so that scares me.

  32. Argh! Why does WP keep doing this? Especially now when they know that there are so many other competing hosting platforms. Ufff.
    I’ll definitely do this once I reach home. Hope it helps. ❤️

    1. It’s super annoying and I just don’t understand why they can’t improve basic customer care. Thanks, I appreciate that ❤️

  33. This sounds so frustrating Pooja, really really hope it eventually gets sorted for you! 💕

    1. Thanks so much, I really appreciate that! 😊

  34. I hope you can get some help about your issue. Stay positive! Have a nice day 😊

    1. Thanks so much and have a nice day too!

  35. Pooja, I can understand how frustrating and disheartening it is to face such challenges with your WordPress email notifications, especially when it affects your views and client communication. I really hope that the issue gets resolve soon.

    1. Thanks so much, I really hope so too.

  36. I intentionally do not subscribe to email updates – I prefer to just receive the push notifications on my phone, and then I keep up with your posts and others via the Jetpack app.
    I guess what I’m trying to say is that those who desire to keep up with your posts will still figure out a way to do so! For instance, I have someone who likes not only every post I write, but also every comment I make on other people’s sites. (watch…you’ll see 😏)

    1. Thanks, I appreciate that. Yes, I think for now those that want to read my posts will find a way. Haha let’s wait and see if your no.1 fan will find your comment here 😅

  37. Also, I really appreciate that you were transparent with us, willing to be vulnerable and share your feelings – all of them and not just the “cheery” ones.

    1. Thanks, I try to be as honest here as possible. I don’t want to share a fake persona online.

  38. That’s so frustrating! I hope they resolve it soon.

    1. I hope so too, thanks!

  39. So frustrating. Will reach out I stopped getting your emails I only see your posts if I open Jetpack.

    You could threaten to go to Substack!

    1. Thanks, I really appreciate that! I threatened to downgrade and they were more helpful after that lol.

  40. I just realized (before reading this) that am not receiving notifications for your emails anymore !! I hope this gets fixed soon ❤️

    1. Thanks so much, you’ll know it’s fixed when you start getting emails again lol 😅

      1. No problem !

  41. Lets hope this gets sorted quick. WordPress can be a real pain, which is why I’ve taken to posting less as of late. It’s no longer the same platform I enjoyed years back ✨

    I do think you’ll be fine though, there’s plenty of support here ⭐️

    1. Thanks so much. I think so too, this platform has changed and not for the better. I miss the good old days when WordPress was actually a great platform and easy to use.

  42. I am reaceiving your post regularly…

    1. Via email?

        1. That’s good, unfortunately the largest majority of my followers are not receiving email notifications but a small percentage is.

          1. Don’t worry…. everything will be fine

            1. Thanks, I appreciate that.

  43. This is ridiculous!!! Just thought that my views were low as well. I sure hope they get their act together and help you

    1. Nope, WP is the problem and that’s why everyone is having issues with views/follows 😓

  44. I do hope you get some help soon. When I told a happiness engineer that my issue was not resolved, they resolved it by not talking to me.

    1. Yeah, that’s usually how they resolve the majority of their issues.

      1. Yep. Their easy solution.

  45. That’s so frustrating, Pooja! I’m so sorry you’re going through this. I have little patience for tech. issues, so I understand. And I hope it gets resolved soon. Ranting is good for the soul too. You have to let it out. ❤️

    1. Thanks so much, it was nice to let the anger out and I just hope it gets fixed sooner rather than later 😊

      1. Me, too, for your sake! xo

  46. There has to be a way through this that’s much easier and quicker. They can’t dismiss this issue based on the number of subscribers. That’s the laziest and useless answer I have heard from any engineer. What’s the point of getting a paid plan when you receive such lofty response. This is one thing that’s stopping me from upgrading my plan.

    1. I know, I was so mad. And what annoys me is that when they want they can publish test posts on my site without my consent but they expect me to give them a list of people who are no longer receiving the emails? If they can publish posts I am pretty sure they can access other information themselves too. How ridiculous to expect me to do their job for them, what’s the point of a paid plan then.
      If you’re thinking of upgrading I would definitely recommend waiting till the platform improves as I feel the paid plans are no longer worth it.

  47. Gosh! This is hella annoying. Thanks for being transparent with us. Will definitely send that email.

    1. Yup, super annoying and thank you!

  48. Really feel sorry to hear that you are having such a frustrating experience with WordPress and their unprofessional handling of your email issue. It is deeply disheartening when you don’t get the support you expect, especially when you’re having a paid plan.
    And, it’s incredibly bothersome when you have to repeatedly explain the same issue to different people. I hope WordPress realizes the severity of the issue and takes appropriate steps to rectify it. Please remember you’re not alone in this, as we stand with you and will raise the issue with WP.

    1. Thanks. Yeah, it’s been incredibly disappointing to have gotten such a response from them. I don’t think my issue is that complicated so I was expecting it to be fixed quickly.
      Thank you and I appreciate that.

      1. And what is the update now? Has the issue been fixed or not yet. I have started receiving notification emails from you now after missing them for some days.

        1. They finally got back to me and the issue they claimed caused this is so bizarre. I’m pretty sure it’s a major glitch because they only other explanation is that someone hacked my account. I’m glad you are finally receiving emails from my site but unfortunately a majority of followers are still not receiving them. However, since they found the cause I hope they can at least fix it.

  49. I think since I am unpaid I cannot email an expert, I don’t get the choice BUTTTTTT I did get a book in the mail today we both have poems published in!

    1. Woohoo!!! That’s awesome!

      Btw I’m in that book thanks to you!

  50. Hopefully that the problem will get solved.

    1. Thanks, I hope so too.

  51. […] from the past and wanted to share it with you since it made me laugh. For those of you that read my last post, you know the ordeal with WordPress had left me feeling down. And I decided not to post yesterday […]

  52. This is so ridiculous! I hope it gets fixed soon. Maybe if more of us report, then it’ll be fixed or they’ll figure out how to fix it. Have a great weekend

    1. Thanks so much and have a great weekend too.

  53. I thought of contacting them too, because I noticed my views and likes had gone down considerably in the last couple of weeks (and my blog is small – only about 120 followers), but when I read your post and another one, I realised maybe there is some sort of problem on a greater scale. And maybe that’s why they can’t do much about individual cases for the time being…. ?! 🙁

    1. You know, that could be the case. So many bloggers have complained about glitches or low views. I think their upgrades to the platform have caused more problems than they would like to admit. Hopefully, they fix it soon ☹️

  54. Yeah, best of luck with those “happiness” engineers. I have never had a good experience with WP when it comes to problems. i only blog though, so I don’t have skin in the game beyond hobby skin. You have my sympathies. And maybe look for another web host?

    1. Thanks and yeah, they rarely help with issues or even fix them. I’m thinking of doing just that.

  55. So, I was looking around and either WP did one of their infamous updates or I changed something without realizing it.
    https://wordpress.com/me/notifications/subscriptions

    near the bottom of that was a box labeled “block emails”. That was checked for me. Once I disabled it, the option to receive emails showed up. Now, whether they actually will or not is another matter. Don’t know if that will help you at all, but it is something to explore.

    1. Thanks so much for letting me know, turns out WP is the one that blocked my site from sending emails and hopefully they’re working on fixing the issue.

      1. Well, I am glad you have at least one step figured out. Good luck 🙂

        1. Thanks so much 🙂

  56. WP has a resident ghost or many resident ghosts. Once in a while, they would wake up to mess around, wreaking havoc in their whimsical ways. I have experienced many inexplicable dysfunctions. Once I contacted WP and got my questions answered and problems solved, but then I realized that the fixing of one problem caused another problem coming out.

    1. I think you’re right lol. Every couple of weeks it wakes up to wreak havoc. Yes, often fixing one problem causes two more. That’s what has happened to me before as well.

  57. I am so sorry they still haven’t fixed this issue. What is wrong with them? You pay for your subscription, but they are basically saying that you are making this up! That’s not right for them to do you like this! They need to have someone to fix it that knows how to fix issues such as this. This is just absolutely ridiculous. You should not be going through this. I understand your frustration, it would piss anyone off to ho through something like this and they’re not doing anything to resolve this issue. I am going to keep praying this issue gets resolved.

    1. And now the issue has caused a different issue and they are not really fixing either soon. Thank you, please keep me in your prayers.

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