I’m having kind of a bad day. Well, a really bad day. After emailing WordPress multiple times to ask about any updates on the email issue, I finally got a response from them basically dismissing the issue completely. They claim that since a very small amount of people still receive email notifications from me, there is no issue.
Their own stats show that it went from thousands of people opening my email to literally like 10-100. How do they explain that? Not to mention the large number of comments, emails, DMs and messages I have received specifically asking me why they are no longer receiving email notifications from me. Recently, I also followed my site with another email of mine and haven’t received any emails about new posts.
I don’t understand why they are so reluctant to fix this issue. When someone is paying for your plan they should not be begging for you to do the bare minimal amount of work you’re supposed to do. And then, I get a new Happiness Engineer every time so I have to explain everything all over again.
And the part that pisses me off is that I have to be the one to show them proof that my site is malfunctioning. Apparently, they can publish test posts on my behalf but they can’t check who is receiving emails? Yeah, I’m pretty sure they just don’t want to help me at this point. Or they don’t know how to and don’t want to admit it. And honestly, I don’t know what to do anymore. This is a huge issue for me as I am getting less views because of this and clients keep emailing me asking me what’s up.
I may just have to deal with this privately in the end I guess. A fellow blogger did offer to help which I seriously appreciate but I just don’t want to bother anyone if I don’t have to. And I shouldn’t have to when I’m paying for a plan and fixing this issue is so basic. If the Happiness Engineers can’t fix it at least forward the issue to someone who can.
Sorry about the rant guys I’m just SO fucking frustrated right now. Still optimistic Pooja, but also pissed off. Anyway, I’m going to go cry now because I just seriously feel like shit because of this situation. I’ve already literally cried this morning. Maybe I need to start a petition or something.
Edit:
I took a nap and ate some ramen and feel much more at peace. I think I just needed a nap lol.
Edit 2:
There actually is a way for you guys to help me. If you are no longer receiving any email notifications when I publish my posts please contact WordPress. They keep gaslighting me and trying to say the issue isn’t real so hopefully this will help prove it is. And it’ll show them that multiple people are affected. So, if you have some time and would like to help (no pressure) please email them or chat with them. You can even copy and paste this if It helps:
Hi, I am contacting you to inform you that I am no longer receiving email notifications for lifesfinewhine.ca even though no changes were made to my settings. The owner of the site has already made a complaint about this as it this has happened to a majority of her followers both via WordPress and email. But I just thought I would also let you know from my end. It would be appreciated it you would fix this issue in a timely manner.
For those of you who may not know how to speak to a Happiness Engineer, please go to your Reader and click on the question mark on the top right corner:
Next, click on “still need help.”
And then either click to chat with a Happiness Engineer or email them. Depending on your plan you may not have a chat option.
For those of you who can do this, I would be eternally grateful if you did. Thank you in advance. You don’t even need to follow up after that or anything, I just want to prove to them that there is an actual issue and I’m not just imagining it.
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